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SHIPPING & RETURNS

SHIPPING TIME

The normal order processing time is 24hr during business days (Monday to Friday). Once your order has been shipped, delivery time is estimated 2/3 business days ( Royal Mail ). Please keep in mind that during holidays the shipping and delivery time may vary. 

 

ORDER TRACKING

Orders can be tracked with your Royal Mail Reference number, you should find this with your order confirmation email.

 

 

 

REFUNDS OR RETURNS

If for any reason you are not satisfied with your purchase we are happy to refund or exchange within a two week period from date of delivery.

 

To qualify for a refund or exchange products must be sealed in original packaging. We cannot accept any returns on used/opened packaging. 

Please note: We DO NOT refund transactions fees. Transaction fees are charged at 1.6% of the total value of your order. 

 

Dollsface Ltd will not be responsible for lost or damage during transit therefore you are kindly advised to add tracking/insurance if necessary.

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